Customer Service
Sunday: 12pm – 5pm
Monday – Friday: 8am – 9pm
Saturday: 9am – 1pm
Holiday hours may vary.
800-228-5481
RFS-CustomerService@pfgc.com
449 River Street
North Springfield, Vermont 05150
Online Ordering Support | Tracs Direct
Current users of Tracs Direct online ordering system, sign in here.
If you are already a Black River Produce customer and would like to request a Tracs Direct username and password, please sign up on the Tracs Direct registration page.
If you have a technical question about your online ordering account, please contact rfs-ttracssupport@pfgc.com.
Get in touch!
Relationships are at the heart of everything we do, whether we are speaking with one of our customers or working with a vendor. Please submit the form below so we can forward your inquiry to the correct department.
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Deal Flyers
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Credits & Returns
For current customers with questions regarding a credit or a return, please send an email to our credits team at RFS-brp_credits@pfgc.com and attach photos of the product in question and your reason for requesting the credit.
Automatic Payment System | Performance Pay
Our online payments solution is accessible via mobile or desktop. Spend less time paying bills and more time building your business.
Warehouse Pick-up Hours
Monday through Friday:
10am – 12pm (order cutoff 9:30am)
2pm – 4pm (order cutoff 1:30pm)
Saturday:
10am – 12pm (order cutoff 9:30am)
If you would like to pick up your product at our warehouse at 449 N. River Street in North Springfield, Vermont, you must make arrangements in advance with your Black River Produce Area Manager or Customer Service Representative. Pick up is at the door to the right of the truck loading dock.
Transportation Department: (802) 886-6280