Relationships are at the heart of everything we do, whether we are speaking with one of our customers or working with a vendor. Please connect with us if you have a question or feedback.
Customer service by phone (1-800-228-5481) is available during the following hours:
Sunday | 12 pm - 5 pm
Monday - Friday | 8 am - 9 pm
Saturday | 9 am - 1 pm
Credits & Return Requests:
For current customers with questions regarding a credit or a return, please send an email to our credits team at RFSfirstname.lastname@example.org - Attaching photos of the product in question will likely expedite the process.
Pick Up Hours:
Monday through Saturday| 12 pm - 4pm
New Customer Applications:
For questions regarding the process of opening a customer account please reach out to Emily Fullam, New Accounts, at 802-886-6423.
To request preliminary information on ordering from Black River, please see Become a New Customer
Inventory Lists and Resources:
Please refer to our Online Ordering Portal for full catalog.
Frequently Asked Questions
Q: I have a product that I’d like to sell to Black River. How can I become a vendor?
A: Please contact our Director of Procurement, Kyle Price, at 802-886-6238.
Q: I am a business or organization, will you deliver to my home?
A: No. We do work with our customers as best we can, but we do not deliver to residential housing. We do not wish to disturb quiet neighborhoods with the noise of our trucks. However, we can drop to another location that you have made arrangements with.
Q: I’m a current customer. Can you set up an account for me to place Online Orders?
A: Yes, please email your request to our Customer Service Team.
Q: Can I submit my order through email?
A: No. Email is not an accepted method for submitting an order. All orders should be called in, or submitted through our online ordering system.